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Custom AI Software for Singapore SMEs

Custom software built for your business. Run by AI agents.

1point is a Singapore AI automation company. We build software around the way your business works, connect the tools you already use, and set up AI agents to handle your finance, HR, operations and sales. Big-company systems, at an SME budget.

Book a Free Automation Assessment Why Custom Software
Works with the tools you already useXeroWhatsAppTelegramGoogle & Microsoft 365Field service & CRM appsand any software with an API
Mon · 9:12 am4 AI agents on duty
  1. FAFinance AgentSent 14 SOAs · matched 32 bank linesdone
  2. OCOperations AgentScheduled 9 jobs · sent 9 confirmationsdone
  3. SFSales AgentReplied to 3 new enquiries · chased 6 quotesworking
  4. HRHR & Payroll AgentPayroll inputs ready · 11 claims fileddone
  5. ✎Your administratorReviews 2 items requiring approval2 to review
Illustrative exampleAll completed by 9:15 am
1 Platform. Every Workflow.Finance, HR, operations and sales in one integrated system
AI Agents That Get Work Done.Not just storing information: automating tasks and keeping work moving
Build Once. Own It.Custom-built for you. One-time build, no recurring licence fees
Proven in the Real World.Already running a Singapore SME. Built for real operations, not demos
Our Mission

One entry. Every flow.

Enter it once. Let everything flow.

Every business runs on information. A WhatsApp message, a receipt, a website enquiry or a service request. Yet too often, the same information is entered into multiple systems, creating unnecessary work, delays and errors.

At 1point, we believe it should work differently.

We build custom software and AI agents around the way your business operates. Enter information once, and let it flow seamlessly across your business, from quotations and job scheduling to invoicing, payment reminders, payroll and accounting.

No repetitive data entry. Fewer manual workarounds. More time to focus on what matters.

Our mission is to give every SME the connected, intelligent business system that larger companies enjoy, built around your needs, without unnecessary complexity or enterprise-level costs.

One entry. Every flow. Your business, working as one.

Example: a service businessJust one workflow. We map yours to the way your business actually runs.
EnquiryWhatsApp, email or web form
QuotationAI drafts from past quotes
Job & scheduleTeam and date assigned
Service reportPhotos, signed on site
InvoiceSent the moment the job closes
PaymentChased and matched to bank
Books & payrollXero updated, salary posted
One entry · Every flow, handled by AI agents
About 1point

Good automation should not be only for big companies. 1point makes it possible for every SME.

1point is a Singapore AI automation company. Our founder has spent years in multinational companies, configuring ERP systems and running complex finance and HR processes. She is not just a systems person: she understands how accounting works, how HR works, and how every business runs its operations differently. At the same time, helping family and friends with their own businesses showed her what SMEs really struggle with, and exactly why so many hours are lost to data being typed, copied and checked by hand. 1point combines both. SMEs do not need the layers of approvals that big companies have. They need work done efficiently, with every step still tracked. So we bring enterprise discipline without the overkill: right-sized for your business, and nothing you do not need.

We map it for you. We sit with you, trace how information moves through your business today, find where the hours go, and redesign it so that each piece of data is entered once and flows everywhere it is needed. Then we make it simple enough that your team uses it from day one.

We first built a complete AI-run system for a friend’s service business, linking CRM, operations, payroll and accounting. That system runs the business every day. Now we bring the same to SMEs across Singapore.

ProvenOperating daily in a live Singapore service business
ExpertiseMultinational ERP and process experience, right-sized for SMEs
ModelOne-time build, fully owned by you, with ongoing support
FocusSingapore SMEs with 5 to 50 employees
Integrated Platform

Enterprise ERP capability, scaled for Singapore SMEs.

An ERP is one system where finance, HR, operations and sales share the same information. Usually that means an expensive licence and a long project. 1point links the systems you already use into one, so information is entered once and shared everywhere.

FinanceInvoices · SOAs · receipts · bank rec · GSTXero or any cloud accounting with an API
HR & PayrollStaff records · leave · claims · payroll · CPFForms, WhatsApp, Telegram
OperationsJobs · scheduling · service reports · stockField service apps, calendar, POS
Sales & CRMEnquiries · quotes · contracts · renewalsWhatsApp, web forms, email
Your CoreYour custom software.
One record for every customer, job and employee.
Entered once, used everywhere.
Illustrative example. The modules you need are mapped to your business.
Separate appsEnterprise ERP1point
Data enteredAgain in every appOnceOnce
InvestmentMultiple subscriptionsHigh licence and project costOne-time build, sized for SMEs
Time to valueRunning, but not connectedTypically many monthsStep by step, one area at a time
Process fitYou adapt to each appYou adapt to the systemDesigned around your processes
Messages, photos and PDFsManually re-keyedManually re-keyedRead and handled by AI agents
Routine workDone by staffStill done by staffDone by AI agents
OwnershipHeld by each vendorLicensed from the vendorOwned by your business
AI Agents, Not Traditional Software

Traditional systems record work. AI agents complete it.

Normal software needs people to enter data, press the buttons and remember the follow-ups. An AI agent reads what comes in, works out the next step, does it and checks the result, all day, every day, following the rules you set.

Traditional system
  • Staff read WhatsApp enquiries and type them into the system.
  • Staff copy amounts and GST from receipt photos by hand.
  • Staff download supplier PDF invoices and upload them again.
  • Overdue invoices wait until someone notices and follows up.
  • Every process change needs a paid change request.
1point AI agent
  • Reads the enquiry and replies with available time slots.
  • Reads the receipt and prepares the bill, with GST filled in.
  • Reads the PDF, matches it to the order and files it.
  • Spots overdue invoices, sends reminders and stops once paid.
  • Follows new rules you describe in plain English.
P
1point AssistantAI agent · online
Hi, can your team come on Thursday afternoon for the quarterly service?
Hello Mr Tan, we have Thursday at 2:00 pm or 4:30 pm available. Which suits you?
4:30 pm please
Booked for Thursday, 4:30 pm. A confirmation has been sent to your email. We'll remind you the day before.
Job created · Technician assigned · Calendar updated
What just happened

One message in. Four systems updated. No one typed anything.

  • Understood the request written in everyday language
  • Checked the live schedule and the customer's contract
  • Booked the job and assigned a technician in your field app
  • Confirmed with the customer and set the reminder

Illustrative example.

For you and your team, on Telegram

Run the business from a chat. Ask, approve and update in seconds.

  • Ask for numbers in plain English, like overdue payments or today's jobs
  • Approve quotes, payroll and claims with one tap
  • Send a photo of a receipt or finished job, and the records update themselves
  • Get alerts when something needs your attention
  • Send a voice message on the go, like “Show me the last quote for ABC Engineering”, and get the answer from your own records

Illustrative example. Customers can use WhatsApp while your team uses Telegram, or whichever app suits you.

P
1point Botbot
How much is overdue more than 60 days?
S$8,350 across 3 customers.
Largest: Orchid Studio, S$4,100 (72 days). A final reminder was sent this morning.
November payroll is ready for 8 staff. Total S$31,420.
✅ ApproveView details
✅ Approve
Approved. Payslips will be sent to staff today.
📷 Receipt photo
Got it: Hardware supplier, S$218.00 incl. GST. Draft bill created in Xero.
ReadsWhatsApp and Telegram messages, emails, photos and PDFs
UnderstandsEveryday language and your business rules
ActsAcross finance, payroll, operations and sales
AsksAnything unusual goes to a person to decide
Industries We Serve

Different businesses. The same paperwork.

Whatever you sell, your team still types, chases and checks the same kinds of information. Find your business below and see what AI agents can take off your plate.

Field services

Air-con, cleaning, pest control, landscaping

Recurring contracts, crews on the road, reports to send.

  • Schedules recurring visits and reschedules when staff are on MC
  • Service reports with photos, signed on site
  • Invoices sent after each visit, payments chased

Security services

Guarding and patrols

24/7 rosters across many sites.

  • Builds shift rosters and fills gaps fast
  • Tracks guard attendance, patrols and incident reports
  • Payroll with overtime and Progressive Wage rules

F&B

Restaurants, cafés, food stalls

Orders everywhere, stock by guesswork.

  • QR ordering menu linked to your POS
  • Ingredient orders based on what sells
  • Receipts and supplier bills snapped and recorded

Renovation & interior design

Contractors and design studios

Quotes, variations and progress payments.

  • Quotes drafted from site notes and photos
  • Variation orders tracked and approved
  • Progress claims invoiced on schedule

Plumbing & electrical

Repair and installation contractors

Urgent call-outs and quotes on site.

  • Books call-outs straight from WhatsApp
  • Quotes and job reports from the technician’s phone
  • Invoice sent the moment the job is done

Tuition & enrichment

Tuition and activity centres

Classes, fees and parents to update.

  • Class schedules and make-up lessons
  • Fee reminders and receipts sent automatically
  • Parent updates on WhatsApp

Beauty, wellness & salons

Salons, spas, fitness studios

Bookings, packages and commissions.

  • Bookings and reminders on WhatsApp
  • Package balances tracked for every customer
  • Staff commissions calculated for payroll

Car workshops

Servicing and repair

Job cards, parts and service reminders.

  • Digital job cards with photos
  • Parts used and stock updated
  • Service reminders sent to customers

Logistics & moving

Delivery, movers, transport

Bookings, dispatch and proof of delivery.

  • Bookings captured from enquiries
  • Jobs dispatched to drivers
  • Delivery photos, then the invoice goes out
Don’t see your industry? If your team does paperwork, we can help. Tell us about your business →
Our Approach

Implemented in phases. Owned entirely by you.

No new software for your team to learn, and no monthly licence. Your AI agents work inside the systems you already use.

What we do
  • Map how information moves through your business today
  • Design the simplest setup that fits how you work
  • Build the software and AI agents, connected to your existing tools
  • Test with your team, train them, and go live in phases
  • Make changes quickly as your team gives feedback
What you do
  • Walk us through how your business runs, with the people who run it
  • Give access to the tools you use, such as Xero, WhatsApp and your calendar
  • Approve what matters: quotes, payments, payroll, in one tap
  • Tell us what to automate next
Week 1Map your manual work
Week 4First AI agent goes live
Month 3Connected across your business
Start small. Grow in phases.

  1. Understand your business

    We look at how your business runs today and find where the manual work is.

  2. Build the first agent

    We build the AI agent that will save you the most time and connect it to your tools.

  3. Test it side by side

    The agent works alongside your team for a full cycle, so you can check every result.

  4. Grow at your pace

    Add more areas at your own pace, with our support as your business changes.

Full data ownership

Everything runs in your own accounts. No vendor lock-in.

Always-on operations

AI agents work around the clock, every day of the year.

Human oversight

Anything unusual comes to a person. Your accountant still reviews and files.

Command Centre

Your entire business, visible on one dashboard.

Because everything runs on one system, you see cash, jobs, staff and AI agent activity as it happens, and approve what needs you from one screen.

Illustrative dashboard. Figures are examples and do not represent a specific client.

ROI Estimate

Estimate the time and cost AI automation can save.

Tick the work your team does by hand today, and adjust the hours per month.

hrs/mo
hrs/mo
hrs/mo
hrs/mo
Hours saved per month (estimate)
49 hrs

About 0.3 of a full-time hire

Estimated annual value
S$14,700

Estimate only. Assumes AI agents handle about 70% of the selected work, and a full-time role is 176 hours a month. Actual results depend on your business.

Request a Detailed Assessment
Government Grant Support

Your project may qualify for the EDGE Grant.

From 30 September 2026, Enterprise Singapore's EDGE Grant replaced the EDG, PSG and MRA schemes. It supports Singapore businesses taking on new projects, including automation and digitalisation. We help you check whether your project may qualify and prepare the information you need. Support for all automation and digitalisation projects counts towards a company's annual cap of S$30,000. GST and maintenance costs are not supported, so ongoing support is quoted separately.

Two ways your project may be supported

Integrated ERP

For SMEs moving to one connected system

  • Up to 50% support for SMEs (max S$30,000), up to 30% for non-SMEs
  • Project cost capped at S$60,000
  • At least 3 integrated modules, such as finance, HR and operations
  • Outcome in about 10 weeks
View on Enterprise Singapore

Large-scale Digital Transformation

For businesses transforming operations across functions

  • Up to 50% support for SMEs, up to 30% for non-SMEs
  • Uses AI, workflow automation, cloud platforms and system integration across areas such as sales, operations and procurement
  • Includes workflow analysis, strategy, training and a final project report
  • Not for automating a single isolated task

Support limits for this route are confirmed with Enterprise Singapore during your assessment.

View on Enterprise Singapore

Not sure which fits? We assess this with you in the free automation assessment.

Up to 50%support for SMEs (max S$30,000), or up to 30% (max S$18,000) for non-SMEs
S$60,000maximum project cost supported for this activity
About 10 weeksfor an application outcome with a non-pre-approved vendor

Grant eligibility, support levels and approval are determined by Enterprise Singapore, and caps apply to some solution types. 1point does not guarantee grant approval. See the official EDGE Integrated ERP page for current terms.

How we help
  1. Check eligibilityWe review your company and project against the EDGE criteria during the free assessment.
  2. Scope the projectWe prepare the quotation with a cost breakdown by module, covering at least 3 integrated modules, and a one-year cost-savings projection.
  3. You applyYou submit the application on the Business Grants Portal with your Corppass before any work or payment. Grant applications must be made by your company, not by the vendor.
  4. Build and go liveWork can begin once you have applied. The project must be completed within 18 months of approval.
  5. ClaimAfter paying in full, you submit the claim with a photo of the deployed system showing its unique deployment ID, which we provide.
Check My Eligibility
Who can apply

Check if your business may be eligible

Answer six quick questions based on Enterprise Singapore's published EDGE Grant criteria.

Is your business registered in Singapore?
Do Singaporeans or Singapore PRs own at least 30% of the business?
Is your business a commercial company?Not a non-profit, society, religious entity, voluntary welfare organisation, statutory board or government subsidiary.
Has the project not started yet?No work done, and no payment or deposit made to the vendor.
Is the vendor independent of your business?No common directors or shareholders, and no related-company dealings.
Is your group annual turnover S$100 million or less, or your group headcount 200 or fewer?This decides whether you qualify for the SME support level.
0 of 6 answered

Answer the questions to see your result

Your result appears here as you go.

Book a Free Assessment Indicative only. Enterprise Singapore assesses every application and makes the final decision. Other requirements may apply depending on the activity.
Frequently Asked Questions

AI automation for SMEs: common questions.

Answers to the questions Singapore business owners ask most about AI agents, automation and grant support.

Can we replace our outsourced bookkeeping service?

For many SMEs, yes. With a good system, the bookkeeping happens as the business runs: your team snaps a photo of each receipt or forwards each PDF invoice, invoices are created from finished jobs, and the AI agent records everything in your accounting system, attaches the document and matches it to the bank. Instead of waiting weeks for a monthly report from an outsourced bookkeeper, you see your sales, expenses, cash and who owes you in real time, on your dashboard or by asking the bot. Most businesses still keep an accountant for GST filing, year-end accounts and tax, but the monthly bookkeeping fee and the delay are gone.

Do we need to replace our existing software?

Not necessarily. Most modern software, such as Xero, field service and CRM apps, payroll, WhatsApp and Telegram, has an API: a secure connection that lets other systems read and update its data. If your tools work well and have an API, we keep them and add AI agents that connect them, so information flows between them automatically. If your software has no API, no longer fits the way you work, or costs too much, we build custom software to replace it. Many subscriptions charge up to US$70 per user per month, so 10 staff can cost US$8,400 a year, and the bill keeps rising as you hire. With custom software you own, there are no per-user fees. We assess your tools first and recommend the better option.

Which business functions can be automated?

There is no fixed list. If a task follows clear rules or involves paperwork, an AI agent can most likely handle it. Tell us what takes up your team's time, and we will assess it and propose a solution. Common examples include invoicing, statements of account, payment follow-ups, receipt capture, bank reconciliation, GST preparation, payroll, leave and claims, job scheduling, service reports, enquiry responses and quotation follow-ups.

Can the project be supported by a government grant?

Projects may qualify under the EDGE Grant's Integrated ERP activity: up to 50% support for SMEs, capped at S$30,000, for systems covering at least 3 integrated modules. Eligibility and support are decided by Enterprise Singapore; we help you prepare the quotation and savings projection, and you submit the application yourself. Larger, business-wide projects may instead fit the EDGE Large-scale Digital Transformation activity, which also offers up to 50% support for SMEs.

Who owns the system and the data?

You do. Your solution runs in your own accounts and your data stays with your business. There is no ongoing platform licence and no vendor lock-in.

How long does implementation take?

We work step by step. We start with the area that saves the most time, run it alongside your team so you can check the results, then add more areas at your pace. Timelines depend on scope and are confirmed after the free assessment.

Free Automation Assessment

Find out where AI agents can help your business most.

A free 30-minute call to look at how your business runs today, and to recommend what to automate first and how much time it could save. No obligation.

The 1point TeamAI automation specialists, Singapore
WhatsApp us: 8088 1684 Call +65 8088 1684 hello@1point.sg
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