Logistics and moving: from enquiry to proof of delivery

By the 1point Team

Before: a typical week

Enquiries arrive by phone and WhatsApp, and quotes are worked out from memory. Jobs are dispatched in a group chat, and delivery photos are scattered across drivers’ phones.

Invoices wait for paperwork to come back to the office, and when a customer claims something was damaged, the proof is hard to find.

After: with AI agents

• The AI agent collects the details (addresses, items, floor and lift access) and drafts the quote
• Confirmed jobs are dispatched to drivers with the schedule and route
• Drivers snap photos and a signature at delivery, and the customer gets a confirmation
• The invoice is sent automatically, with the proof of delivery attached

What changes

Quotes go out faster, invoices go out the same day, and every delivery has photo proof if a question comes up.

Illustrative story based on common situations in Singapore SMEs. Every business is different, so we assess yours before recommending anything.