Security services: filling a night shift at 2 am
By the 1point Team
A security agency has 60 officers across 15 sites. Rosters live in Excel, attendance arrives as WhatsApp photos, and incidents are written in log books.
Before: a typical week
When an officer reports sick before a night shift, the operations manager calls around until someone agrees to cover, sometimes in the middle of the night.
Before payroll, attendance has to be checked against the roster. Overtime, rest days and Progressive Wage Model rates make every pay run slow and easy to get wrong. When a client asks for an incident summary, it takes hours to put together.
After: with AI agents
- Rosters are built from each site’s requirements and each officer’s availability and rest days
- When someone reports sick, the AI agent messages suitable standby officers, confirms the first who accepts and updates the manager
- Officers clock in with a photo and location, and missed check-ins are flagged straight away
- Incident reports are submitted from the phone and formatted into a client-ready report
- Payroll is prepared with overtime, allowances and Progressive Wage Model rates, ready for the manager to approve
What changes
Shift gaps are filled in minutes instead of hours. Payroll is checked rather than rebuilt, and clients get their reports the same day.
Illustrative story based on common situations in Singapore SMEs. Every business is different, so we assess yours before recommending anything.