Plumbing & Electrical3 min read
Plumbing and electrical: the job is done, but the invoice isn’t
By the 1point Team
The situation
A contractor with 5 technicians handles urgent repairs and installations across Singapore.
Before: a typical week
Calls and WhatsApp messages arrive at all hours, and the boss juggles every booking personally. Technicians quote verbally on site, and job details are scribbled on paper.
The invoice is typed up days later, sometimes forgotten altogether. Customers who remember a different price dispute the bill.
After: with AI agents
- The AI agent answers enquiries on WhatsApp, asks for photos of the problem and books the nearest available technician
- On site, the technician picks items from a price list on the phone, and the customer accepts a written quote
- A job report with before-and-after photos is created as the work is done
- The invoice and a PayNow payment link are sent the moment the job is closed
What changes
No more jobs lost after hours, no more forgotten invoices, and far fewer price disputes, because everything was agreed in writing.
Illustrative story based on common situations in Singapore SMEs. Every business is different, so we assess yours before recommending anything.
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