Salon and wellness: bookings, packages and who earned what

By the 1point Team

Before: a typical week

Bookings come in by phone, Instagram and WhatsApp, so double bookings happen. Package balances are kept in a notebook, and no-shows leave expensive gaps in the day.

At month end, commissions are worked out in a spreadsheet, and therapists often question the numbers.

After: with AI agents

• The AI agent takes bookings in the chat, checks therapist availability and sends reminders, so fewer customers forget
• Package sessions are deducted automatically, and customers can ask for their balance any time
• Commissions are calculated from completed services and sent to payroll
• Customers who have not visited in 60 days receive a friendly win-back message

What changes

The calendar stays full, customers trust their package balances, and commission day stops being an argument.

Illustrative story based on common situations in Singapore SMEs. Every business is different, so we assess yours before recommending anything.