Tuition & Enrichment3 min read
Tuition centre: 300 students, 300 parents, one front desk
By the 1point Team
The situation
A tuition centre has about 300 students, 12 part-time teachers and a front desk of two.
Before: a typical week
The front desk spends the day on class changes, make-up lessons and the same parent questions, asked again and again on WhatsApp.
Fees are chased by hand every month. Attendance is taken on paper, and teachers’ hours are counted manually before payroll.
After: with AI agents
- Make-up lessons and class changes are booked on WhatsApp against the slots actually available
- Monthly invoices, fee reminders, payment links and receipts are sent automatically
- Attendance is marked on a tablet, and parents are told straight away if their child is absent
- Common questions are answered by the AI agent, and anything else is passed to staff
- Teachers’ hours flow straight into payroll
What changes
The front desk is free for the parents who really need a person, and fees are collected on time without awkward reminders.
Illustrative story based on common situations in Singapore SMEs. Every business is different, so we assess yours before recommending anything.
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