Renovation: when the variation order lives in a WhatsApp chat
By the 1point Team
An interior design firm runs about 10 renovation projects at once, with designers, site supervisors and many subcontractors.
Before: a typical week
Quotes are built in Excel from site visit notes. When a customer asks on WhatsApp to add a cabinet or change a tile, it is agreed in the chat but often never priced or billed.
Progress claims go out late because nobody tracks milestones closely. Subcontractor bills are hard to match to projects, so the true profit of each job is only known at the end, and disagreements surface at handover.
After: with AI agents
- Site notes and photos are turned into a draft quote using your own price list
- Change requests in the chat are captured as variation orders, priced and sent to the customer for approval
- Progress claims are invoiced automatically when a milestone is marked complete
- Subcontractor bills are matched to each project, so profit is visible while the job is still running
What changes
Extras are no longer given away for free, cash arrives on schedule, and every change has a clear, approved record at handover.
Illustrative story based on common situations in Singapore SMEs. Every business is different, so we assess yours before recommending anything.